FAQ

All orders will be processed within 8-hours after payment.

Hours of Operations 9:00 AM -8 PM EST

Your Username / Password is assigned to you and included in your installation guide.

Please check your spam folder before contacting customer support.

If you need further assistance, click here.

Within 8-hours of signing up, your instructions will be sent to the email address you provided at sign up.

This includes: Username/password, Installation Guide, and duration of service.

Do NOT use an iCloud email. If you used one signing up, please contact customer service.

We DO NOT offer Reoccurring Billing.

Please click here to go through the sign up process again.

Don't worry your username/password will stay the same.

Please use the same email address when signing up again.

Step 1

Enable apps from unknown sources
From your Amazon Fire Stick or Android box home screen go to Settings and then to Device.
Go to Developer Options.
Enable Apps from Unknown Sources. Click Yes on the warning.

Step 2

Install Downloader App on Amazon Fire TV stick or Box
Go back to Amazon Fire TV home screen or Android box and scroll to the Search option (top right).
Type in Downloader in the keyboard, or click the microphone button and say “Downloader”
Once you have typed in Downloader scroll down, make sure Downloader is highlighted and press the Select button (center circle) on the remote.
On the next screen, select Downloader and then on the next screen press Get.